Candidates

Project Mgr. Tech Savvy

Twitter Facebook
Apply
Location
Toronto, ON
Job Type
Direct Hire
Date
Apr 05, 2018
Job ID
2575242

Customer Focused, Multi-Tasker, Organized Project Manager 

Customers are at the core of everything they do!
 


Responsibilities

-Running the overall day-to-day projects and relationships with our customers.
-Offer our clients an outstanding level of service and drive activation across our local and international clients. 
-Drive product adoption, ensuring satisfaction and ensuring retention and renewals for subscription accounts.
-Working with customers to help them establish KPIs and successfully leverage our platform to achieve them
-Identifying opportunities for ad hoc clients to develop into subscription accounts
-Isolating/targeting issues/bugs and escalating these with the helpdesk to resolve for your clients
-Using data to help you spot ‘at risk’ accounts and make informed proactive outreach
-Training clients to use and get the most out of the (our client) software 
-Supporting the sales team to effectively bring new clients on board including demos
 
Experience 

-2+ years of project management experience in market research, or similar role.
-Ability to build and maintain strong, long-lasting client relationships – a people person
-Technically savvy, ability to understand and use new technology with ease and speed
-Curious & fast learner
-Attention to detail
-Fast reactivity/innovative attitude, enjoy generating new and innovative approaches and solutions to problems
-Strong time management, ability to prioritize workload