Market Research Account Director Financial Services

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Boston, MA
Job Type
Direct Hire
Nov 30, 2017
Job ID

In this role, you will work closely with business development, project management, analytics and marketing colleagues to engage with existing and potential clients, understand their primary research needs, craft quantitative and qualitative research solutions to address those needs, deliver superior client experiences, and ensure profitable business engagements.  In this role you will be the senior person and individually responsible for overseeing the execution of research projects and ensuring consistently superior client experiences.
Responsibilities and Expectations

  • Partner with other Practice Leaders, Account Directors, and Client Services team members to grow, nurture and develop key client accounts through relationship building and thought leadership/oversight on research project execution
  • Partner with Business Development to meet sales goals for both new and existing clients
  • Partner with the Research Director to ensure the research deliverables meet client expectations
  • Act as Subject Matter and Industry expert: Speaking at conferences, webinars, blogs, articles, Consumer Pulse
  • Work with Research Directors, Sales & Account Management and HR to effectively recruit and onboard new talent
  • Ensure a high degree of employee engagement and positive / professionally constructive feedback
  • Partner with SVP, Sales & Account Management to establish and meet goals via a balanced scorecard for the Sales & Account Management team (e.g., sales, client satisfaction, client/product/project profitability, team efficiency, talent mentorship)
The Account Director’s overall success and variable bonus compensation will be determined based on measured performance against established goals in five areas:
  • Account growth
  • Client and project profitability
  • Client relationship feedback
  • Project management
  • Talent mentorship
  • Bachelor’s degree
  • 10+ years professional experience
  • 5+ years of account management and/or business development experience, ideally in primary market research
  • Exceptional client relationship and management skills
  • Excellent influencing and negotiation skills
  • Strong project management skills
  • Excellent writing and communication skills on telephone and in-person
  • Ability to work in a collaborative team setting
  • A willingness to be coached and learn
  • Adaptable and flexible, open to change
  • A leader